Overview
The Voice of the Customer (VOC) Enhancement Request Program gives clients a direct opportunity to influence the future direction of EQ2 HEMS. Many of our most impactful product improvements originate from client feedback and real-world operational challenges. By sharing your ideas, you help us better understand your needs while contributing to enhancements that can benefit the broader EQ2 HEMS community.
VOC Enhancement Request Program selects a "quick-win" product enhancement suggested by a client each month. A quick-win enhancement is a high-value improvement that delivers meaningful benefits across all of our clients. All requests are reviewed and considered as part of our ongoing product planning process.
Submitting an Enhancement Request
To ensure they get reviewed as part of the program, enhancement requests should be submitted via support (support@eq2.com) or by contacting your Account Manager. A well-formed request will increase the likelihood that your enhancement gets selected. Requests should include answers to the questions below:
What problem are you trying to solve?
- Describe the issue, challenge, or inefficiency and how frequently it occurs.
What would you like the system to do?
- Describe the desired enhancement or new functionality.
Who would use this feature?
- Roles, departments, or user types that would benefit.
What is the business impact?
- Time savings, reduced errors, compliance needs, user adoption, reporting improvements, etc.
What Happens After I Submit a Request
Enhancement requests are reviewed each month. Because we receive a high volume of requests, not every submission can be selected for inclusion in the solution.
After you submit a request, our support team will:
- Confirm receipt of your submission.
- Contact you if additional context is needed to fully understand the request.
- Work with you to clarify or refine the solution approach if your request is selected.