To access Work Order Priorities records, click on the hamburger menu in the upper left of the HEMS One window (1), followed by the Information Lists menu (2), then the Work Order Lists submenu (3), then click on Work Order Priorities (4).
The Work Order Priority Record
Priority Name: The name of the Priority.
Weight: The numerical weight of the Priority (on a scale of 1-100 where 100 is the most important priority and 1 is the least important).
Active checkbox: This box indicates if the Code is active or not.
Response Time: The organizational response time policy for the Priority.
Close Time: The organizational close time policy for the Priority.
Notes: This is an open text field.
- To add a timestamp to the Notes field, use the clock icon to the right of the field.
- To expand the Notes field, use the Show Expanded View magnifier icon.
- To use predefined text in the Notes field, use the Predefined Text list icon.