Overview
The HEMS One & ECRI integration enhances recall and alert management by streamlining reporting, work order execution, and response tracking within a single system. It enables Healthcare Technology Management (HTM) teams to efficiently identify affected equipment, initiate corrective workflows, and maintain visibility into recall response activities.
Through integration with ECRI’s recall and alert databases, HEMS One supports proactive risk management by automatically screening inventory against recall data. The system enables users to generate recall-related work orders, monitor remediation progress, and document completion in support of compliance and audit readiness.
Key Capabilities
- Automated Recall Intelligence - delivers ECRI recall and safety alert data directly into HEMS One, ensuring users remain informed without needing to access external systems.
- Intelligent Equipment Matching - identifies affected assets by comparing recall data against equipment inventory using attributes such as manufacturer, model, and device classification.
- Streamlined Recall Workflows - enables users to generate and manage recall work orders directly from matched alerts, supporting consistent remediation processes.
- Real-Time Progress Visibility - provides insight into recall response activities through status tracking, enabling teams to monitor completion and maintain accountability.
- Built-In Compliance Support - supports regulatory readiness by maintaining documentation of recall actions, audit trails, and reporting capabilities.
Recall Workflow Summary
- Retrieve recall alerts from ECRI within HEMS One
- Review and prioritize alerts for action
- Identify affected assets through automated matching
- Generate work orders to address impacted equipment
- Track remediation progress and verify completion
How It Integrates
The integration connects ECRI and HEMS One to support end-to-end recall management workflows using two integration points:
- Retrieve Recall Alerts - from HEMS One, users can request new alerts. When the request is made, the integration uses the API to retrieve new recall alerts.
- Send Recall Status Updates - HEMS One will send updates for the Recall Alert status as they are updated within HEMS One using the ECRI API. This flow is optional.
Prerequisites
- Active ECRI subscription with recall alerts
- HEMS One ECRI integration purchased and enabled
- HEMS One ECRI integration configured with valid ECRI credentials
- Appropriate user permissions assigned
Frequently Asked Questions (FAQ)
What type of data is exchanged between ECRI and HEMS One?
The integration includes the following data elements:
- Recall and safety alert notifications
- Manufacturer and model information
- FDA recall classifications (if applicable)
- Recommended actions and associated risk descriptions
HEMS One uses this information to compare against:
- Equipment inventory records
- Asset locations and ownership date
How are recalls matched to equipment in HEMS One?
Matching is typically based on:
- Manufacturer name
- Model number
- Optional attributes such as serial number or catalog references
Matching accuracy is influenced by the completeness and consistency of equipment inventory data.
Does the integration automatically create work orders?
HEMS One supports the ability to automate recall response workflows, including:
- Automatic generation of work orders for matched recalls
- Configurable review and approval steps prior to work order creation
- Assignment of priority based on recall severity
Organizations can determine the approach that best aligns with their operational processes.
Can unmatched recalls be tracked?
Yes. Unmatched alerts can be retained in a review queue where users can:
- Manually associate alerts with equipment
- Identify potential gaps in inventory records
- Mark alerts as not applicable when appropriate
How are duplicate alerts handled?
The system includes logic to:
- Prevent duplicate recall entries
- Maintain consistency in recall tracking and reporting
What workflows are supported after a recall is identified?
Common workflows include:
- Work order creation and assignment
- Equipment inspection, repair, or removal
- Documentation of corrective actions
- Tracking of response progress and completion
Can the integration support compliance reporting (e.g., Joint Commission)?
Yes. The integration supports compliance initiatives by:
- Documenting recall response activities
- Maintaining audit trails for review
- Providing reporting on recall completion, outstanding alerts, and response timelines
Who supports the integration?
Support is typically shared across stakeholders:
- ECRI: Provides recall data and alert feeds
- TMA Systems / EQ2: Provides HEMS One functionality and integration capabilities
- Client IT: Supports infrastructure and connectivity
- Implementation teams: Configure and validate integration setup
What are common challenges?
- Inconsistent manufacturer or model naming within inventory
- Incomplete or low-quality asset data
- Overmatching or undermatching of recall alerts
- Misalignment between system workflows and organizational processes
What are best practices for success?
- Maintain accurate and complete equipment inventory records
- Define clear recall workflows (automated vs. manual)
- Utilize review queues for unmatched alerts
- Train users on recall management processes
- Monitor and audit recall response activities regularly.